![]() ![]() Īvaya enterprise customers include: Apple, AT&T, Dell, CVS Health, as well as government organizations.Īvaya sponsors the IAUG users' group and training programs for IT professional certification in the use of Avaya's products. The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations. In 2020, the company had a presence in approximately 190 countries. Locations and customers Īvaya's headquarters are located at 350 Mt. RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offer. In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ( "ACO" ). On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale. On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions. On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions. In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009. Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Since 2001, Avaya has sold and acquired several companies. Senior Vice President, Engineering - Todd Zerbe.Executive Vice President - Shefali Shah.Interim Chief Financial Officer - Becky Roof.In May 1, 2023, Avaya successfully completed its financial restructuring and emerged from the Chapter 11 process as a private company. On February 14, 2023, Avaya once again entered into financial restructuring via the Chapter 11 bankruptcy protection process. On December 15, 2017, it once again became a public company, trading under the NYSE stock ticker AVYA. On January 19, 2017, Avaya filed for Chapter 11 bankruptcy. In October 2007, Avaya was acquired by two private-equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion. It remained a public company from 2000 to 2007. Īvaya was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). In 1995, Lucent Technologies was spun off from AT&T, and Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations. The company provides services to 220,000 customer locations in 190 countries. ![]() The company's platform includes unified communications (UCaaS), contact center other services. ə/), is an American multinational technology company headquartered in Morristown, New Jersey, that provides cloud communications and workstream collaboration services. The UI is customizable for all profiles (agents, supervisors, administrators).Avaya LLC, often shortened to Avaya ( / ə ˈ v aɪ. Essentially it presents as a single-pane UI that can handle multiple interactions in a simple and effective way without requiring agents to assemble information related to a call from other interfaces. The widget-based approach enables faster and simpler customization without impacting the underlying communications environment.Īvaya Workspaces brings a common SDK for all clients utilizing a widget-based architecture residing on HTML5, which enables CRM connectors to be easily shared. ![]() Avaya Workspaces includes a framework that allows the addition of custom widgets that significantly extend the functionality of the application. A widget is a small piece of self-contained functionality that, generally, would have a UI component. The application supports voice interactions, and digital interactions for solutions integrating with Avaya Call Center Solutions.Īvaya Workspaces leverages a dynamic widget-driven layout that empowers developers to quickly build and deploy custom widgets that further enhance agent productivity and the customer experience. Avaya Workspaces for Contact Center Elite is a browser-based application that enables seamless collaboration with customers, partners, and other users within and outside the organization, securely and reliably providing relevant information to agents. ![]()
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